All returns (whether for product defect or otherwise) must be requested within 30 days of invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 30 days of issuing of that Return Authorization number. Special Order products, paints, chemicals, lubricants, LPG tanks, and fire extinguishers are non-returnable once ordered. Used parts are non returnable unless damaged or defective.
Carriers can only store tracking information for 60 to 90 days. So please make sure to contact us within 60 days after shipment for all shipping disputes or shipping related complaints.
All returns (except for returns involving a verified product defect or items that are special order, back ordered) are returnable within 30 days of invoice and are subjected to a 25% restocking fee.
Back ordered parts are non cancellable non-returnable items.
All non-defective items must be returned in brand new condition, unused and uninstalled.
Special Case items:
Seal kits are non-retunable once opened.
Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, Lift Parts warehouse will either (at its sole discretion) repair or replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight.
Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge.
Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.
Before returning any merchandise to Lift Parts warehouse, a Return Authorization Number must be obtained from our customer service department. Call 1-855-585-4430 to get a return authorization number.
Merchandise must be returned in new condition, in original packaging, in salable condition, and originally purchased as service parts from Lift Parts warehouse.
Core credits will be voided if cores are not returned to Lift Parts warehouse within 30 days.
Cores may have deductions for the following reasons:
- Core has been disassembled
- Missing parts
- Bad or unserviceable non-standard replacement components
If Cores are not of the same configuration as remanufactured unit supplied
Cores must be returned in the same container that the remanufactured unit was shipped in or be subject to a $100.00 charge. Returned items must be returned to the specified address with freight prepaid.