How to Exchange OR Return Forklift Parts from Lift Parts Warehouse

At Lift Parts Warehouse, we sell only high-quality forklift parts to make sure our customers are happy. But what if you order a part that turns out to be defective, damaged, or incompatible with your equipment? Don't worry, we have a hassle-free exchange and return policy that will ensure your satisfaction.

In this article, we’ll walk through the key things you need to know if you need to exchange or return a forklift part purchased from Lift Parts Warehouse. We’ll cover our return policies, what information you’ll need to provide, and the steps to exchange or return a part.

General Returns

All returns (whether for product defect or otherwise) must be requested within 30 days of invoice. Returned merchandise will ONLY be accepted with an issued RMA (Return Merchandise Authorization) number and ONLY within 30 days from issuing the Return Authorization number.

Lift Parts Warehouse wants you to be happy with your purchase, so we offer a 30-day exchange and return policy for most of their parts. However, there are some exceptions and exclusions that you need to be aware of:

List of non-returnable items once ordered:

• Paints

• Chemicals

• Lubricants

• LPG Tanks

• Fire Extinguishers

• Safety parts (seat belts)

• Tires

• Chains

• Forks & Fork Extensions

• Engines

• Transmission

• Axles / Steer and Drive

• Side Shift Cylinder

• Used parts

• Special Order Products

• Back ordered parts (non-cancelable, non-refundable)

• International Orders

Special Case items:

• Seal kits are non-returnable once opened.

Steps to exchange or return a part from Lift Parts Warehouse

Here are the steps you need to follow to exchange or return a part:

1. Contact us within 30 days. Fill the form with order details, reason, and requested resolution. Add notes and images.

2. Get the Return Merchandise Authorization (RMA) number from us. We'll guide return shipping.

3. Repackage part securely with invoice and RMA. Ship back trackable and insured.

4. We inspect and process the exchange/refund in 5-10 days once received. The replacement part ships quickly if exchanged.

Return & Exchange Policies

• All returns (except for returns involving a verified product defect or items that are special orders or back-orders) are returnable within 30 days of invoice and are subject to a 25% restocking fee.

• All non-defective items must be returned in brand new condition, unused and uninstalled, in original packaging, in salable condition, and originally purchased as service parts from Lift Parts Warehouse. Credit will be denied for items that show any signs of installation.

• Lift Parts Warehouse does not cover return shipping for warranty claims.

• Merchandise returned as defective but determined to work properly will be subject to a testing fee and the 25% restocking charge.

• Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse. 

• Damage to the merchandise made during shipment must be reported on the same day or 48 hours after receiving the package from the shipping company. The receiver must save the original box and paperwork (packing slip, shipping label). If the receiver does not save the original box and paperwork, the damage claim will be automatically denied. 

• Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, Lift Parts warehouse will either (at its sole discretion) repair or replace the merchandise at no charge or issue a full credit for the defective merchandise, including freight. 

• If inspection of merchandise shows improper use or installation by a customer, credit will be denied. 

• Before returning any merchandise to Lift Parts Warehouse, a Return Authorization Number must be obtained from our Customer Service department. Call 1-855-585-4430 to get a return authorization number. If merchandise is not returned within 10 days after issuing a Return Authorization Number, the return request will be automatically denied. 

• For all shipping disputes or any shipping-related complaints, please make sure to contact us within 30 days from the date of shipment. Carriers can only store tracking information for 30 days.

• You should expect to receive your refund within four weeks of shipping back your item(s). However, in many cases, you will receive a refund more quickly unless it is a special item, such as controllers, that require a thorough inspection by an engineer/specialist. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process and approve your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

• If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for returning items from your order.

• By purchasing products from our website, you agree to our Return Policy.

Takeaways

If you have any questions or concerns about exchanging or returning a part from Lift Parts Warehouse, please contact our customer service team at 1-855-585-4430 or [email protected]. We will be happy to assist you and answer any queries you may have.

Lift Parts Warehouse is your one-stop shop for all your forklift parts and accessories needs. We offer quality products, competitive prices, fast shipping, and excellent customer service. Whether you need a new engine, a water pump, a fork, or a filter, you can find it at Lift Parts Warehouse. Visit our website today and see why we are the best online source for forklift parts across the world.

Disputes and shipping related concerns